Privacy Policy | AP Neves

Last updated: 25 September 2026

1. Introduction

AP Neves ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Portuguese data protection laws (Lei n.º 58/2019).

2. Data Controller

The data controller responsible for your personal data is:

Company: AP Neves
Address: Rua do Batalheiro n. 45, 2580-061 Casais Novos, Alenquer, Portugal
Email: info@apneves.net
Phone: +351 938 912 458

3. What Data We Collect

We may collect and process the following categories of personal data:

Contact information: Name, email address, phone number, company name
Communication data: Messages and inquiries sent through our contact form
Technical data: IP address, browser type, operating system, referring website
Usage data: Pages visited, time spent on site, click patterns

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Consent: When you voluntarily submit information through our contact form
Legitimate interests: To improve our website, respond to inquiries, and prevent fraud
Contractual necessity: When processing is required to fulfil our service agreements
Legal obligation: When required by applicable laws and regulations

5. How We Use Your Data

We use your personal data for the following purposes:

To respond to your inquiries and provide requested services
To communicate about our services, quotations, and project updates
To improve our website and user experience
To comply with legal and regulatory obligations
To detect and prevent security incidents or fraudulent activity

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are typically retained for up to 24 months unless a business relationship is established, in which case data is retained for the duration of the relationship plus applicable statutory periods.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure ("right to be forgotten"): Request deletion of your data
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a structured format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, contact us at info@apneves.net. We will respond within 30 days as required by GDPR.

8. Cookies

We use cookies from HubSpot to understand how visitors use our website and which pages lead to enquiries. These analytics cookies are only set after you accept them in the cookie banner, and you can change your choice at any time. Strictly necessary cookies (for example, to remember your cookie choice) do not require consent. Our fonts are hosted on our own server, so no data is sent to font providers. We do not use advertising cookies.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure hosting, encrypted data transmission (HTTPS), and restricted access to personal data within our organisation.

10. Third-Party Processors

We use trusted service providers who process data on our behalf: our web hosting provider, and HubSpot, Inc. (CRM, enquiry management and website analytics; our HubSpot account is hosted in the EU data centre). If you contact us via WhatsApp, WhatsApp Ireland Ltd. processes that communication under its own privacy policy. All processors are contractually bound to GDPR-compliant data processing agreements and are prohibited from using your data for any purpose other than providing services to AP Neves.

11. International Data Transfers

As a European company operating across the EU, your data is primarily processed within the European Economic Area (EEA). Any transfer outside the EEA is conducted only with appropriate safeguards in place, such as Standard Contractual Clauses approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: info@apneves.net
Phone: +351 938 912 458
Address: Rua do Batalheiro n. 45, 2580-061 Casais Novos, Alenquer, Portugal

You also have the right to lodge a complaint with the Portuguese data protection authority: Comissão Nacional de Proteção de Dados (CNPD) at www.cnpd.pt.